Power of videos

Dear Friends,

As we close the quarter for this year, I would like to share some learnings. We are facing challenges for execution and rapid scale up. This means, people are multi tasking, not always following processes, inducting new team members, roles are changing, people are travelling. Most of you know what I mean.

In order that the back end functions flawlessly, some time ago, we did the mission control course. By the way, the course is happening again on 9^th and 10^th July. Interested people can contact manan at 'manan@unleashed.in' to know more.

When it came to implementation, we did 2 key activities that I realized during my month long thinking time (vacation) in the US in May.

For each designation, define a list of daily, weekly and monthly activities. Seems simple? It is not. Takes a lot of time and patience. Let people tick mark this list for compliance. (especially the non engineering staff like admin, accounts, support, testing etc.) Review this ticked compliance list once a month. This ensure that nothing is left out. What we noticed is that most items were regularly routine for most people (at different time intervals).

For each item on the list create a video (yes a video!) with a screen recording of the exact process to be followed with the voice of the person who knows the process the best. This resolved the major problem of document creation, becomes interesting, people can follow easily, you can mix languages as you record. We already have recorded approx 15 gb of videos using this process across the company that has me talking about core values to our accountant doing a video on “how to do a reco in tally”. Now suddenly, the processes are well defined in HINGLISH language (as long as people understand). Suddenly, following the video manual became simple. Investments? Well, Freeware software like camstudio, debut video, camstasia etc. One paid of headphones and mic from Logitech for each employee (rs 600 or so). One 1 tb LAN hard disk (some 10k-15k or so approx). Worth the investment? You bet. Now the team sees these videos on their own desktop without moving to the meeting room. If they don’t understand something, they see it again and again and again, rewind and replay. This also insures us against employee turnover, transfers, promotions etc.

For the first time ever, people know what exactly they have to do on a regular basis and how to do it. A simple step. But extremely important if you want to free up your time from escalations and get productive and get to explosive growth in the business.

I hope this helps you all in getting geared up and participating in the India growth story.... All the best and may we all grow together.

vNOC: Value Network Operations Centers : Powered by Streme

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What’s NOC :

A Network Operations Center (or NOC) is one or more locations from which control is exercised over a computer, television broadcast, or  telecommunications network.

Large organizations may operate more than one NOC, either to manage different networks or to provide geographic redundancy in the event of one site being unavailable or offline.

NOCs focus is to monitor the telecommunication network for alarms or certain conditions that may require special attention to avoid impact on the network's performance.

NOCs are laid out with several rows of desks, all facing a video wall, which typically shows details of highly significant alarms, ongoing incidents and general network performance; a corner of the wall is sometimes used for showing a news or weather TV channel, as this can keep the NOC technicians aware of current events which may have an impact on the network or systems they are responsible for.

The back wall of the NOC is sometimes glazed; there may be a room attached to this wall which is used by members of the team responsible for dealing with serious incidents to meet while still able to watch events unfolding within the NOC.

Individual desks are generally assigned to a specific network, technology or area. A technician may have several computer monitors on their desk, with the extra monitors used for monitoring the systems or networks covered from that desk.

NOCs often escalate issues in a hierarchic manner, so if an issue is not resolved in a specific time frame, the next level is informed to speed up problem remediation

The term NOC is normally used when referring to telecommunications providers, although a growing number of other organizations such as public utilities and private companies also have such centers, both to manage their internal networks and to provide monitoring services.

The location housing a NOC may also contain many or all of the primary servers and other equipment essential to running the network, although it is not uncommon for a single NOC to monitor and control a number of geographically dispersed sites.

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v NOC (Value NOC) is ideal for Corporate business groups to monitor enterprise wide performance 24X7. Bringing together in one single affordable package features like desktop streaming, application integration, external news sources and Live Video, v NOC is the ultimate business group NOC tool.

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v NOC runs on the proven Streme™ framework. A framework with over 150 components tried and tested to deliver over a hundred different solutions for multiple industry verticals. The framework powers thousands of screens at hundreds of locations at corporates, government and public places. Based on embedded technology, the framework offers unparalleled reliability, scalability and security.

The v NOC framework is certified to power a large multi cube NOC video/data wall. The v NOC is completely extendible and scalable to multiple NOCs with a single management console. With robust access rights and controls in place, the management of the NOC is highly secure.

Powerful Processor:

Tuned primarily for data needs of an organization, the Processor is capable of handling multiple desktop streams. This means, users can now selectively stream one, four, eight or more desktops on the display.

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